Customer Testimonials

(Translated by Google) Great! (Original) Super bien

(Translated by Google) Excellent👏👍 (Original) Exelente👏👍

Perfect

Very good experience , 100 % recommended. Liz was very helpful .

Thank you guy , very fast and professional services , you are the best

(Translated by Google) Hello, I'm very happy with your service and explanation of how everything worked at the dealership. You were communicative and professional. Congratulations to Mario Loyola! (Original) Hola estoy muy contenta con su servicio y explicación de todo como funcionaban las cosas en dealer , comunicativo y profesional felicitaciones a Mario Loyola

(Translated by Google) Mario Loyola is a very good salesperson and communicator, providing excellent and professional service. I am satisfied with his service. (Original) Mario loyola muy buen vendedor y communicador, una atencion muy buena y professional. Satisfecho con su servicio

Mike is the best service advisor. I highly recommend!!! He knows exactly what is the problem and what is the solution for my car . Thank you

Mario in service department was amazing. He called me an uber and kept me informed. First class service!!

Very knowledgeable. Robert Perez explained everything so tha I could understand it.

(Translated by Google) Professional, attentive, helpful, and above all, very polite. I'm delighted with my car, from the purchase with Mr. Hector (Titi) to the maintenance performed by the team. 100% recommended. (Original) Profecional, atentos, serviciales y sobre todo con mucha educación me an atendido . Estoy encantado con mi coche , desde la compra con el Sr.Hector(Titi) hasta el mantenimiento realizado por el equipo . Sugerido al 100% .

Went in today for service and was attended by Alex who provided excellent customer service, took his time to explain all services that needed to be done. Very professional and attentive.

(Translated by Google) Excellent service from the moment I arrived, very attentive and helpful, Esteban is a wonderful person. (Original) Muy buen servicio desde que llegué, muy atento y servicial, Esteban es excelente persona

Great service and hospitality

The service was efficient. The staff was courteous and professional. Highly recommended.

Exceptionally professional, conscientious service and work!! They value your time: all necessary works were completed in incredibly short time with great result. The representative at Service Department was most courteous, never pushy, and kept me well-informed of the progress of the work. I am extremely thankful for having them in our community.

(Translated by Google) All good (Original) Todo bien

Michael was knowledgeable and explained everything to my understanding. He kept me informed. He met all my needs with courtesy and grace.

I had such a great experience at Lexus of West Kendall! Marcel, my salesperson, was amazing from start to finish—professional, patient, and really worked with me to get the deal I wanted. Huge shoutout to Jorge, the manager, who personally came out and spoke with me. That really stood out because I’ve been to other dealerships where managers won’t even come out when it’s time to make a deal. Everything was smooth, professional, and they delivered exactly what I wanted. 100% recommend Marcel and Lexus of West Kendall! And a special shoutout to Mario Rosell in Service! ... Read More

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Google - Sep 9, 2026

I had such a great experience at Lexus of West Kendall! Marcel, my salesperson, was amazing from start to finish—professional, patient, and really worked with me to get the deal I wanted. Huge shoutout to Jorge, the manager, who personally came out and spoke with me. That really stood out because I’ve been to other dealerships where managers won’t even come out when it’s time to make a deal. Everything was smooth, professional, and they delivered exactly what I wanted. 100% recommend Marcel and Lexus of West Kendall! And a special shoutout to Mario Rosell in Service! This is my second Lexus, and Mario is the ONLY service advisor I trust with my car. He always makes the service experience easy and stress-free. Couldn’t be happier with my experience!

Went in for 1st service on a new 2026 GX 550. Very basic check up. Made appointment for late afternoon so I could wait for it. Was told it should be completed in 1-1.5 hours. Waited in the lounge for the first time. No thrill’s amenities as they only offered water and coffee. The seating was plentiful but worn out and old looking. It took over 2 hours and I thought it was coming back washed but did not. Basic video sent to me on tire and brake condition. Expected more. Next time I take a service loaner and use the time ... Read More

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Google - Sep 4, 2026

Went in for 1st service on a new 2026 GX 550. Very basic check up. Made appointment for late afternoon so I could wait for it. Was told it should be completed in 1-1.5 hours. Waited in the lounge for the first time. No thrill’s amenities as they only offered water and coffee. The seating was plentiful but worn out and old looking. It took over 2 hours and I thought it was coming back washed but did not. Basic video sent to me on tire and brake condition. Expected more. Next time I take a service loaner and use the time for things I have to do anyways.

Work assessed in a timely manner.

(Translated by Google) Super fast, spectacular service (Original) Super rapido la atencion espectacular

Mario was great he was professional informative and kindly answered all my questions

Very good experience. Fast service and I am very satisfied. Will be back for some recommended service.

Mario is my new favorite person there. So helpful, so family friendly, and overall great interaction and energy.

The Best experience I had at an auto dealership!.

(Translated by Google) Excellent service, no delay, Esteban Muñoz was very kind and professional. (Original) Excelente servicio , sin demora , Esteban Muñoz fue muy amable y profesional .

In order to have the service done I need an estimate in writing that I have requested and have not yet received Patiently waiting Thanks

The staff, very understanding, guided my car tot eh service shop and I waited in the lobby until my car was finished.

Great experience. Robert the Service Advisor and Rudy the Tech we’re extremely professional and courteous. Highly recommended. Took the time to test drive with me and fully explained the situation. Five stars.

I’m extremely satisfied with the customer service. I had an amazing experience at this Location. Lexus West Kendall. I was very impressed when they sent me a video showing me the details of what my car needed and what they were going to do. The other Lexus Dealer should do it too. Thank you!

I had an excellent experience with the Lexus Service Department. Sabrina, my Service Associate, provided professional, attentive, and friendly service throughout the entire process. My vehicle was returned clean and ready to go, and I really appreciated the thoughtful touch of having a bottle of water waiting for me when I picked it up. Great customer service and attention to detail. Thank you, Sabrina, for making the experience so pleasant and efficient.

Very efficient and fast!

Excellent welcoming, update technology, and great customer service by Esteban Munoz

(Translated by Google) Excellent service, friendliness, special treatment, it's a pleasure to go, they make you feel super special (Original) Servicios de excelencia, amabilidad, trato especial, da gusto ir, te hacen sentir súper especial

Quick service.

Good service and excellent time to get the car ready.

I had an excellent experience at Lexus of West Kendall today. My service advisor, Sabrina Sanchez, was professional, attentive, and provided exceptional customer service throughout my vehicle’s maintenance visit. Thank you, Sabrina, for making the process smooth and pleasant. Highly recommended!

Great and fast service thank you guys

First experience in a Lexus service and I was a little worried but Mario was incredible explained everything detailed. Took the time to explain and listen to all my concerns. They gave me a complementary car wash! Everything was so nice! 5 star service

Very good experience

Liz in the service department was very attentive and professional. She welcomed me to the dealership and there was no wait. When you buy a premium luxury car you expect premium service in return and Liz lived up to my lofty expectations. Great job Liz, I’m sure you treat all your customers the same way, keep up the good work.

Great servicei. All the personal was very polite and professional. Once again thank you for the attention.

The services was very good, but the complimentary car wash never happened

The Service Dept.at Lexus of West Kendall is excellent . The staff members are knowledgeable, considerate and organized. They try very hard to meet the customer’s needs!

Had a recurring battery issue with my Lexus that took a couple of visits to fully resolve, but Robert P stuck with it and made sure it got fixed right.

Excellent services and customer services, thank you Liz Infantes for your help

Excellent sales person “Roberto”

Excellent!! Omg Fabio made this purchase a true blessing! The service he provided, patience and must of all respect was simply magnificent. I had been in several other dealerships and he was by far the best salesman. I truly recommend him and the rest of the team. Simply love it!

My advisor Ms Liz Infante of room #8 has been very supportive and helpful to me. She treats me as family and very respectful to me? Her professionalism is outstanding and she deserves to know about it? Lexus service needs more respectful hard working employees like her? Keep up the good work and your customer service is excellent? M. Torres

This is a phenomenal dealership, extremely friendly and easy to work with, and the sales team did not pressure me into anything. I am actually making the purchase from out of state, a small risk, but one that was quite worth it. The Lexus NX I am purchasing is in top-notch shape, and the sales guy, Kevin, who deserves a shout-out, was an effective communicator. He worked with me every single step on the sales journey to get my goals met. I would recommend Kevin and this dealership to my friends and family!

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more ... Read More

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DealerRater - Jul 6, 2026

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more and told them it is too late for today. Go figure.

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Had an amazing experience with Cecil getting the GX550 for my dad. We stayed connected for a couple of months to make a dream purchase for him. Highly recommend Cecil at Lexus west kendall!

I had an outstanding experience working with Ferny Franco at Lexus of West Kendall. From the very first phone call until the moment I drove away in my new vehicle, Ferny made the entire process smooth, convenient, and stress-free. I traveled all the way from Orlando, and Ferny coordinated everything in advance so there were no surprises when I arrived. The purchase process was quick, efficient, and exactly as promised. When I got to the dealership, the vehicle was spotless, beautifully detailed, and waiting for me with a bow on top in a private room. It truly felt like special ... Read More

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Google - Jun 7, 2026

I had an outstanding experience working with Ferny Franco at Lexus of West Kendall. From the very first phone call until the moment I drove away in my new vehicle, Ferny made the entire process smooth, convenient, and stress-free. I traveled all the way from Orlando, and Ferny coordinated everything in advance so there were no surprises when I arrived. The purchase process was quick, efficient, and exactly as promised. When I got to the dealership, the vehicle was spotless, beautifully detailed, and waiting for me with a bow on top in a private room. It truly felt like special treatment and made the experience memorable. What impressed me most was that Ferny’s customer service didn’t stop after the sale was completed. After handing me the keys and while I was walking to the car, he came out to show me additional features, tips, and tricks to help me get the most out of my new Lexus. That level of care and attention after the sale says a lot about the kind of person he is. If you’re looking for someone who is professional, responsive, honest, and genuinely cares about his customers, I highly recommend Ferny Franco. He made what could have been a stressful long-distance purchase feel effortless. He even checked up and texted me asking if I reached Orlando at night. This is the most help and care I’ve received purchasing a car.

Purchased a used vehicle from Lexus of West Kendall for a great deal. My salesman Jose Falcon was awesome throughout the whole process. One of the best dealerships in the area by far.

I was interested in a Lexus IS and was able get my brand new car thanks to Fabio. He is an incredible salesmen and made this process so easy and smooth. Stephen in the finance department was also great. If you want to have a headache free experience please ask for Fabio & Stephen. Also an immense shoutout to Ms.Fuego she was incredible and helped me setup my insurance and even helped me find an insurance with a much lower rate. Highly recommend those 3. Make sure you shop with them at your side.

(Translated by Google) Jose Falcon provided excellent service. He found the perfect car for us at the price we needed. He was very professional. We are very grateful for his patience and attention. (Original) Excelente servicio de Jose Falcon. Nos busco el carro perfecto en el precio que necesitábamos. El trato fue muy profesional. Estamos muy agradecidos por la paciencia y la atención.

Jorge Wickel was very professional and friendly. Will look him up in our next service. Thank you!!

Here’s a polished review you can use: ⸻ I had a great experience at Lexus of West Kendall. From the moment I arrived, the staff was professional, friendly, and very attentive. The entire service process was smooth, efficient, and clearly explained. I especially want to highlight Miguel, my service advisor. He went above and beyond to make sure everything was handled perfectly. Miguel kept me informed throughout the process, answered all my questions with patience, and made sure I felt confident about the service my vehicle was receiving. His professionalism and customer care truly stood out. The quality of service, ... Read More

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Google - Apr 9, 2026

Here’s a polished review you can use: ⸻ I had a great experience at Lexus of West Kendall. From the moment I arrived, the staff was professional, friendly, and very attentive. The entire service process was smooth, efficient, and clearly explained. I especially want to highlight Miguel, my service advisor. He went above and beyond to make sure everything was handled perfectly. Miguel kept me informed throughout the process, answered all my questions with patience, and made sure I felt confident about the service my vehicle was receiving. His professionalism and customer care truly stood out. The quality of service, attention to detail, and overall customer experience were excellent. I highly recommend Lexus of West Kendall, and if you can, ask for Miguel—you’ll be in great hands.

Thank you Jeimmy P, for your excellent customer service and professionalism.

(Translated by Google) If you're thinking about buying a car, you have to go to Fabio! He goes above and beyond to help you, makes the whole process super easy, and genuinely cares about you. I had experiences at another dealership, and it didn't compare to how relaxed the process was here. (Original) Si estás pensando en comprar un carro tienes que ir con Fabio! Va más allá para ayudarte, hace todo el proceso súper fácil y de verdad se preocupa por ti. Tuve experiencias en otro dealer y no se comprara a lo ... Read More

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Google - Apr 8, 2026

(Translated by Google) If you're thinking about buying a car, you have to go to Fabio! He goes above and beyond to help you, makes the whole process super easy, and genuinely cares about you. I had experiences at another dealership, and it didn't compare to how relaxed the process was here. (Original) Si estás pensando en comprar un carro tienes que ir con Fabio! Va más allá para ayudarte, hace todo el proceso súper fácil y de verdad se preocupa por ti. Tuve experiencias en otro dealer y no se comprara a lo relajado que fue el proceso.

On Friday, April 3rd, 2026, I pulled the trigger on a 2025 Toyota BZ4X. The EV had only 350 miles on it so I was thrilled to get a get a great car at a pretty good price ($27,900). It was the spec that I was looking for, AWD, leather seats, and moon roof, and the fact it only had 350 miles. So I knew I had to act fast to get the deal done. I traded in a 2016 Infinity QX70 with fairly low miles for a vehicle its age, Infiniti offered me $10K, Lexus of West Kendall offered me $8K, which I was ... Read More

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Google - Apr 7, 2026

On Friday, April 3rd, 2026, I pulled the trigger on a 2025 Toyota BZ4X. The EV had only 350 miles on it so I was thrilled to get a get a great car at a pretty good price ($27,900). It was the spec that I was looking for, AWD, leather seats, and moon roof, and the fact it only had 350 miles. So I knew I had to act fast to get the deal done. I traded in a 2016 Infinity QX70 with fairly low miles for a vehicle its age, Infiniti offered me $10K, Lexus of West Kendall offered me $8K, which I was ok with, because the new car was what I wanted and fair priced, I didn't fight them on the trade. My salesman, Ferney was great, he was punctual and I waited seconds before he met me at the dealership entrance and had my new EV at the front of the dealership so I was thrilled about that, when we met, he took me outside to check out the vehicle, and take it for a test drive.. Then after the test drive, we went to get the deal done. Everything went smooth, and the finance gentleman Mitchell took care of me as well. It was just a very good experience all around, and admittedly, I hate having to do anything at most dealerships, this wasn't the case here at Lexus of West Kendall. Good job to Ferney and Mitchell, thank you for a pleasant experience!

I stopped by the Lexus service department even though I didn’t purchase my new NX 350h, 2026 vehicle there, and I was truly impressed by the warm welcome I received. Gan Carlos took the time to help me and explained everything clearly and patiently. Excellent customer service and a great experience overall. Will bring my vehicle for service when needed… Thank you again!

I had a great experience at this dealership thanks to Fabio. He was very helpful, patient, and made the whole process smooth and stress-free. He answered all my questions and made sure I felt comfortable with my purchase. Highly recommend working with him!

Steven Cruz in finance is the GOAT! Purchased a vehicle here 18 months ago and needed some help with old paperwork. Steven went out of his way to help me. Great customer service on the retention end. Thank you again! A+ experience

Their salesman, Fabio, was extremely professional, incredibly kind, and very patient. He provided us with an excellent customer experience from start to finish. Unfortunately, management did not provide him with the resources needed to close a deal with us. Had a deal been made, it would have been solely because of Fabio. He is a young man with a very bright future, and we truly wish him the best.

My mom and I have been going to this dealership for 15 years. Eduardo has basically become family. He is an honest man. The services are always on point, neat, and reasonably priced. I refuse to go anywhere else.

We purchased our vehicle in this dealer and have had every service there since. The service is always great and the service advisor we have the pleasure of dealing with, Mario Rosales, is amazing. He is very helpful and always goes above and beyond every time we come in. ⭐️thank you very much for making our experience always great!

Great service. Was assisted by Frank. Extremely knowledgeable and willing to go the extra mile to answer questions. Everything came out just as he said it would no surprises. Would definitely ask for him again.

rony was very professional explained everything to detail every time I come to the dealer I received the same from him always courteous, helpful knowledgeable. Give me all the details how much it’s gonna cost I like that.

Too expensive.

Very intuitive, able to meet the time demands I had. They were friendly, cordial and quick! Thank you Toyota of Kendall!

I brought in several trucks for service, and Yasmin made the entire experience flawless. From coordination to timing and communication, everything was handled smoothly and professionally.

Looking to order 2026 LC500 Conv bespoke I want to custom order one to get in 90 days.

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Great service efficient

Ronnie was an excellent customer service and care friendly towards my service.

Excellent service

I recently had the pleasure of utilizing the vehicle service. From the moment I made contact, the staff displayed exceptional professionalism and attentiveness. They facilitated a seamless and stress-free drop-off process, meeting my exact needs. The customer service provided was of the highest quality; the team demonstrated expertise and patiently addressed all my inquiries. They ensured my comfort and kept me well-informed throughout the entire procedure. It is evident that customer satisfaction is their top priority, as they strive to deliver an outstanding service. I wholeheartedly recommend Lexus of West Kendall to anyone seeking reliable and efficient vehicle services. I ... Read More

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Google - Dec 22, 2025

I recently had the pleasure of utilizing the vehicle service. From the moment I made contact, the staff displayed exceptional professionalism and attentiveness. They facilitated a seamless and stress-free drop-off process, meeting my exact needs. The customer service provided was of the highest quality; the team demonstrated expertise and patiently addressed all my inquiries. They ensured my comfort and kept me well-informed throughout the entire procedure. It is evident that customer satisfaction is their top priority, as they strive to deliver an outstanding service. I wholeheartedly recommend Lexus of West Kendall to anyone seeking reliable and efficient vehicle services. I am grateful for the delightful experience they provided!

Juan Carlos and the mechanics were super helpful and transparent. Great experience.