Customer Testimonials

First experience in a Lexus service and I was a little worried but Mario was incredible explained everything detailed. Took the time to explain and listen to all my concerns. They gave me a complementary car wash! Everything was so nice! 5 star service

Very good experience

Liz in the service department was very attentive and professional. She welcomed me to the dealership and there was no wait. When you buy a premium luxury car you expect premium service in return and Liz lived up to my lofty expectations. Great job Liz, I’m sure you treat all your customers the same way, keep up the good work.

Great servicei. All the personal was very polite and professional. Once again thank you for the attention.

The services was very good, but the complimentary car wash never happened

The Service Dept.at Lexus of West Kendall is excellent . The staff members are knowledgeable, considerate and organized. They try very hard to meet the customer’s needs!

Had a recurring battery issue with my Lexus that took a couple of visits to fully resolve, but Robert P stuck with it and made sure it got fixed right.

Excellent services and customer services, thank you Liz Infantes for your help

Excellent sales person “Roberto”

Excellent!! Omg Fabio made this purchase a true blessing! The service he provided, patience and must of all respect was simply magnificent. I had been in several other dealerships and he was by far the best salesman. I truly recommend him and the rest of the team. Simply love it!

My advisor Ms Liz Infante of room #8 has been very supportive and helpful to me. She treats me as family and very respectful to me? Her professionalism is outstanding and she deserves to know about it? Lexus service needs more respectful hard working employees like her? Keep up the good work and your customer service is excellent? M. Torres

This is a phenomenal dealership, extremely friendly and easy to work with, and the sales team did not pressure me into anything. I am actually making the purchase from out of state, a small risk, but one that was quite worth it. The Lexus NX I am purchasing is in top-notch shape, and the sales guy, Kevin, who deserves a shout-out, was an effective communicator. He worked with me every single step on the sales journey to get my goals met. I would recommend Kevin and this dealership to my friends and family!

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more ... Read More

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DealerRater - Jul 6, 2026

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more and told them it is too late for today. Go figure.

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Had an amazing experience with Cecil getting the GX550 for my dad. We stayed connected for a couple of months to make a dream purchase for him. Highly recommend Cecil at Lexus west kendall!

I had an outstanding experience working with Ferny Franco at Lexus of West Kendall. From the very first phone call until the moment I drove away in my new vehicle, Ferny made the entire process smooth, convenient, and stress-free. I traveled all the way from Orlando, and Ferny coordinated everything in advance so there were no surprises when I arrived. The purchase process was quick, efficient, and exactly as promised. When I got to the dealership, the vehicle was spotless, beautifully detailed, and waiting for me with a bow on top in a private room. It truly felt like special ... Read More

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Google - Jun 7, 2026

I had an outstanding experience working with Ferny Franco at Lexus of West Kendall. From the very first phone call until the moment I drove away in my new vehicle, Ferny made the entire process smooth, convenient, and stress-free. I traveled all the way from Orlando, and Ferny coordinated everything in advance so there were no surprises when I arrived. The purchase process was quick, efficient, and exactly as promised. When I got to the dealership, the vehicle was spotless, beautifully detailed, and waiting for me with a bow on top in a private room. It truly felt like special treatment and made the experience memorable. What impressed me most was that Ferny’s customer service didn’t stop after the sale was completed. After handing me the keys and while I was walking to the car, he came out to show me additional features, tips, and tricks to help me get the most out of my new Lexus. That level of care and attention after the sale says a lot about the kind of person he is. If you’re looking for someone who is professional, responsive, honest, and genuinely cares about his customers, I highly recommend Ferny Franco. He made what could have been a stressful long-distance purchase feel effortless. He even checked up and texted me asking if I reached Orlando at night. This is the most help and care I’ve received purchasing a car.

Purchased a used vehicle from Lexus of West Kendall for a great deal. My salesman Jose Falcon was awesome throughout the whole process. One of the best dealerships in the area by far.

I was interested in a Lexus IS and was able get my brand new car thanks to Fabio. He is an incredible salesmen and made this process so easy and smooth. Stephen in the finance department was also great. If you want to have a headache free experience please ask for Fabio & Stephen. Also an immense shoutout to Ms.Fuego she was incredible and helped me setup my insurance and even helped me find an insurance with a much lower rate. Highly recommend those 3. Make sure you shop with them at your side.

(Translated by Google) Jose Falcon provided excellent service. He found the perfect car for us at the price we needed. He was very professional. We are very grateful for his patience and attention. (Original) Excelente servicio de Jose Falcon. Nos busco el carro perfecto en el precio que necesitábamos. El trato fue muy profesional. Estamos muy agradecidos por la paciencia y la atención.

Jorge Wickel was very professional and friendly. Will look him up in our next service. Thank you!!

Here’s a polished review you can use: ⸻ I had a great experience at Lexus of West Kendall. From the moment I arrived, the staff was professional, friendly, and very attentive. The entire service process was smooth, efficient, and clearly explained. I especially want to highlight Miguel, my service advisor. He went above and beyond to make sure everything was handled perfectly. Miguel kept me informed throughout the process, answered all my questions with patience, and made sure I felt confident about the service my vehicle was receiving. His professionalism and customer care truly stood out. The quality of service, ... Read More

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Google - Apr 9, 2026

Here’s a polished review you can use: ⸻ I had a great experience at Lexus of West Kendall. From the moment I arrived, the staff was professional, friendly, and very attentive. The entire service process was smooth, efficient, and clearly explained. I especially want to highlight Miguel, my service advisor. He went above and beyond to make sure everything was handled perfectly. Miguel kept me informed throughout the process, answered all my questions with patience, and made sure I felt confident about the service my vehicle was receiving. His professionalism and customer care truly stood out. The quality of service, attention to detail, and overall customer experience were excellent. I highly recommend Lexus of West Kendall, and if you can, ask for Miguel—you’ll be in great hands.

Thank you Jeimmy P, for your excellent customer service and professionalism.

(Translated by Google) If you're thinking about buying a car, you have to go to Fabio! He goes above and beyond to help you, makes the whole process super easy, and genuinely cares about you. I had experiences at another dealership, and it didn't compare to how relaxed the process was here. (Original) Si estás pensando en comprar un carro tienes que ir con Fabio! Va más allá para ayudarte, hace todo el proceso súper fácil y de verdad se preocupa por ti. Tuve experiencias en otro dealer y no se comprara a lo ... Read More

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Google - Apr 8, 2026

(Translated by Google) If you're thinking about buying a car, you have to go to Fabio! He goes above and beyond to help you, makes the whole process super easy, and genuinely cares about you. I had experiences at another dealership, and it didn't compare to how relaxed the process was here. (Original) Si estás pensando en comprar un carro tienes que ir con Fabio! Va más allá para ayudarte, hace todo el proceso súper fácil y de verdad se preocupa por ti. Tuve experiencias en otro dealer y no se comprara a lo relajado que fue el proceso.

On Friday, April 3rd, 2026, I pulled the trigger on a 2025 Toyota BZ4X. The EV had only 350 miles on it so I was thrilled to get a get a great car at a pretty good price ($27,900). It was the spec that I was looking for, AWD, leather seats, and moon roof, and the fact it only had 350 miles. So I knew I had to act fast to get the deal done. I traded in a 2016 Infinity QX70 with fairly low miles for a vehicle its age, Infiniti offered me $10K, Lexus of West Kendall offered me $8K, which I was ... Read More

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Google - Apr 7, 2026

On Friday, April 3rd, 2026, I pulled the trigger on a 2025 Toyota BZ4X. The EV had only 350 miles on it so I was thrilled to get a get a great car at a pretty good price ($27,900). It was the spec that I was looking for, AWD, leather seats, and moon roof, and the fact it only had 350 miles. So I knew I had to act fast to get the deal done. I traded in a 2016 Infinity QX70 with fairly low miles for a vehicle its age, Infiniti offered me $10K, Lexus of West Kendall offered me $8K, which I was ok with, because the new car was what I wanted and fair priced, I didn't fight them on the trade. My salesman, Ferney was great, he was punctual and I waited seconds before he met me at the dealership entrance and had my new EV at the front of the dealership so I was thrilled about that, when we met, he took me outside to check out the vehicle, and take it for a test drive.. Then after the test drive, we went to get the deal done. Everything went smooth, and the finance gentleman Mitchell took care of me as well. It was just a very good experience all around, and admittedly, I hate having to do anything at most dealerships, this wasn't the case here at Lexus of West Kendall. Good job to Ferney and Mitchell, thank you for a pleasant experience!

I stopped by the Lexus service department even though I didn’t purchase my new NX 350h, 2026 vehicle there, and I was truly impressed by the warm welcome I received. Gan Carlos took the time to help me and explained everything clearly and patiently. Excellent customer service and a great experience overall. Will bring my vehicle for service when needed… Thank you again!

I had a great experience at this dealership thanks to Fabio. He was very helpful, patient, and made the whole process smooth and stress-free. He answered all my questions and made sure I felt comfortable with my purchase. Highly recommend working with him!

Steven Cruz in finance is the GOAT! Purchased a vehicle here 18 months ago and needed some help with old paperwork. Steven went out of his way to help me. Great customer service on the retention end. Thank you again! A+ experience

Their salesman, Fabio, was extremely professional, incredibly kind, and very patient. He provided us with an excellent customer experience from start to finish. Unfortunately, management did not provide him with the resources needed to close a deal with us. Had a deal been made, it would have been solely because of Fabio. He is a young man with a very bright future, and we truly wish him the best.

My mom and I have been going to this dealership for 15 years. Eduardo has basically become family. He is an honest man. The services are always on point, neat, and reasonably priced. I refuse to go anywhere else.

We purchased our vehicle in this dealer and have had every service there since. The service is always great and the service advisor we have the pleasure of dealing with, Mario Rosales, is amazing. He is very helpful and always goes above and beyond every time we come in. ⭐️thank you very much for making our experience always great!

Great service. Was assisted by Frank. Extremely knowledgeable and willing to go the extra mile to answer questions. Everything came out just as he said it would no surprises. Would definitely ask for him again.

rony was very professional explained everything to detail every time I come to the dealer I received the same from him always courteous, helpful knowledgeable. Give me all the details how much it’s gonna cost I like that.

Too expensive.

Very intuitive, able to meet the time demands I had. They were friendly, cordial and quick! Thank you Toyota of Kendall!

I brought in several trucks for service, and Yasmin made the entire experience flawless. From coordination to timing and communication, everything was handled smoothly and professionally.

Looking to order 2026 LC500 Conv bespoke I want to custom order one to get in 90 days.

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Great service efficient

Ronnie was an excellent customer service and care friendly towards my service.

Excellent service

I recently had the pleasure of utilizing the vehicle service. From the moment I made contact, the staff displayed exceptional professionalism and attentiveness. They facilitated a seamless and stress-free drop-off process, meeting my exact needs. The customer service provided was of the highest quality; the team demonstrated expertise and patiently addressed all my inquiries. They ensured my comfort and kept me well-informed throughout the entire procedure. It is evident that customer satisfaction is their top priority, as they strive to deliver an outstanding service. I wholeheartedly recommend Lexus of West Kendall to anyone seeking reliable and efficient vehicle services. I ... Read More

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Google - Dec 22, 2025

I recently had the pleasure of utilizing the vehicle service. From the moment I made contact, the staff displayed exceptional professionalism and attentiveness. They facilitated a seamless and stress-free drop-off process, meeting my exact needs. The customer service provided was of the highest quality; the team demonstrated expertise and patiently addressed all my inquiries. They ensured my comfort and kept me well-informed throughout the entire procedure. It is evident that customer satisfaction is their top priority, as they strive to deliver an outstanding service. I wholeheartedly recommend Lexus of West Kendall to anyone seeking reliable and efficient vehicle services. I am grateful for the delightful experience they provided!

Juan Carlos and the mechanics were super helpful and transparent. Great experience.

Had an appointment at 10:30, didn’t have to wait. Great service !!!

Buena

excellent customer service by Mario. Friendly staff, convenient text alerts and videos on the status of your vehicle. We will check out service.

(Translated by Google) Excellent service and attention, always attentive to the customer and our car. The best. (Original) Excelente servicio y atención siempre pendientes de atender bien al cliente y a nuestro auto lo máximo

Mr Roberto was so professional, helpful, kind, and above all knowledgeable.

great customer services

excellent service 👌🏼

(Translated by Google) I always feel well taken care of here. The facilities for waiting for your car are excellent, and the staff is incredibly attentive. Thank you for such great service. (Original) En este lugar me siento bien atendido cada que voy excelentes instalaciones para uno esperar el carro y la atención de todo el personal es magnífica gracias por tan buen servicio

First and foremost the communication and customer service are top notch, the staff is super friendly and it's just always a smooth experience when dealing with Lexus of West Kendall. Thank you!

(Translated by Google) Excellent service and speed, it's a shame I don't remember the gentleman's name, I think it was Arturo, in conclusion I left happy. (Original) Excelente atención y rapidez , lastima no recuerdo el nombre del Sr, creo q es Arturo , en conclusión sali contento.

Always providing excellent service!

(Translated by Google) Hello, today I had several maintenance tasks done on my 5th gen 4Runner, including oil changes, transmission and differential fluid changes, and the service was excellent, fast and efficient. Thank you very much for your excellent work. (Original) Hola ,hoy hice varios mantenimiento en mi 4 runner 5th gen ,cambios de aceite ,líquidos de transmisión y diferencial y el servicio fue estupendo ,rápido y eficiente muchas gracias por su excelente trabajo

Great service.

(Translated by Google) Excellent service, thank you. (Original) Muy buen servicio, gracias

Very good and convenient service.

Great place to service your vehicle!

(Translated by Google) Excellent service and they always try to resolve your problem (Original) Muy buen trato y siempre tratan de resolver tu problema

Fast, friendly and efficient. Wonderful service and experience from start to finish.

Lexus of West Kendall has excellent service. They really want you to have a good experience while they have your vehicle. They also solve every issue concerning my Lexus.

(Translated by Google) Excellent service! Thank you. (Original) Excelente servicio! Gracias.

(Translated by Google) Excellent service and very professional. (Original) Excelente atención y muy profesional su servicio.

I had an amazing experience at Lexus of West Kendall thanks to Eduart and Camilo! They helped me pick out the perfect car and made the entire process feel effortless. Their service was top-notch—professional, considerate, and genuinely focused on my needs. Every question I had was answered with sincerity and with my concerns in mind. Thank you both for an outstanding car-shopping experience! Highly recommend. 🙌🚘

(Translated by Google) Today I went in for maintenance and Yeily took great care of me. She explained everything that needed to be done to the car based on its current mileage. I understood everything she said, so we started the maintenance work. The mechanic pointed out the problems he found during the inspection to her, and she shared them with me so I could approve the work, as some damaged parts needed to be replaced. I was very satisfied with the service I received from Yeily and the mechanic who worked on my car. (Original) Hoy fui a hacer ... Read More

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Google - Dec 6, 2025

(Translated by Google) Today I went in for maintenance and Yeily took great care of me. She explained everything that needed to be done to the car based on its current mileage. I understood everything she said, so we started the maintenance work. The mechanic pointed out the problems he found during the inspection to her, and she shared them with me so I could approve the work, as some damaged parts needed to be replaced. I was very satisfied with the service I received from Yeily and the mechanic who worked on my car. (Original) Hoy fui a hacer el mantenimiento y me atendió muy bien Yeily, me dio a conocer todo lo que hacía falta hacer al carro acorde al millaje que tiene en estos momentos; todo lo señalado fue de mi comprensión por lo que se procedió a empezar el trabajo de mantenimiento. El mecánico le señaló a ella los problemas que había encontrado en la revisión y ella me los dio a conocer para que yo aprobara el trabajo debido a que había que cambiar partes que se encontraban dañadas. Me sentí muy satisfecho con la atención que tuve de Yeily y el mecánico correspondiente a mi carro

Thank you robert for ur amazing customer service and also explaining safety issues i wasn't aware of.

Mike Rashied delivered a high-impact service experience, demonstrating professionalism, efficiency, and accuracy at every stage. His communication was clear, timely, and aligned with quality standards. Key performance highlights: • 100% accuracy in explaining service details • Reduced wait time through efficient handling • Proactive customer engagement, enhancing clarity and trust Mike's performance contributed measurably to a stronger customer experience and reflects the operational excellence expected the executive Ievel . He is a valuable asset whose results warrant recognition .

Great service at 5000 mi on my new Lexus NX350. They dropped off a loaner at my house, and took my car in. The next day I had my car back.

(Translated by Google) Mr. Jorge is very professional in his work and customer service. He is attentive and willing to solve any problems. (Original) El señor Jorge es muy profesional en su labor y atención. Atento y dispuesto a solucionar todos los problemas.

Juan Carlos and the team were great! Very happy with the service. Only wish transportation was included as 90 minutes is a bit long to have to wait.

Today I had my RAV4 serviced at Kendall Toyota where Joseph Garcia took care of me upon arrival. Everything went smooth and it took less than two hours to have my vehicle ready to hit the road.

The service advisor , Robert Pérez was very helpful and knowledgeable!

Good service and price.

(Translated by Google) My recommended dealer, they have good service. (Original) Mi referido dealer, tienen buen servicio

We were very very pleased with our service today. Guadalupe was very thorough and went above and beyond to help us with our needs. Very professional and I know I can always feel comfortable when my truck is under her care. Thank you

My Lexus 2022 NC 350 (Sport) displayed a blank screen which the Service department corrected expeditiously.

Excellent

Very good customer service thank you