Customer Testimonials

Esteban was my service advisor and he was great. Very helpful addressed all my cars needs and had excellent customer service.

⭐⭐⭐⭐⭐ I had an excellent experience at Lexus of West Kendall! Ferney Franco treated me with kindness and professionalism. He went above and beyond my expectations and truly took customer service to the next level, making me feel valued throughout the entire buying process. The dealership’s team also provided excellent service. I’m very happy with my experience and highly recommend Ferney Franco and Lexus of West Kendall to anyone looking to purchase a Lexus. Thank you for everything!

If you're shopping for a new Lexus or pre-owned vehicle, go see Kevin Gonzalez!! Best of the best!!

Good customer service, comfortable waiting area and fast service

Amazing service!!!!!!!

Sabrina was super friendly and definitely made you feel right at home with quick updates on your vehicle status. Great visit !

I love the videos filmed by the mechanic, walking you through the assessment process to ensure everything is okay there are no leaks or anything broken underneath the car, engine, etc. Top-notch service and experience. Keep it up! ❤️

(Translated by Google) Everything was great. (Original) Muy bien todo

The service was excellent.

I have always had a good experience at Lexus West Kendall. They treat me right, I love the loaner program, and I love the video tracker of the work being done on my vehicle. Makes it so easy to know where my car is and what’s happening. Esteban is my service guy - and he's the best!

Great, personal service for my Lexus 350 NX car!

Perfect and efficient. Sabrina really made the process easy and simple for me.

Great customer service from start to finish.

As promised, exceeded expectations. Great service all around.

Excellent

Awesome service! I arrived late and they changed my flat tire in a blink of an eye! Thank you very much for put me on the road in less than a hour and a half on a Friday night!

Love Lexus West Kendall. Always smooth from entry to exit! Going on my 4th Lexus. 💪

Great service!

(Translated by Google) The service was very good, they are very professional. Excellent. (Original) La atención muy buena ,son muy profesionales.Excelente.

Excellent service

I scheduled my annual preventive service to take care of all necessary repairs, and all neglected issues that has been lagging for a while. My service advisor Alex Jimenez was very instrumental in arranging all the needed services. When I picked up the car, I was happy with the performance of the car and how it drove however, I noticed there was still one minor issue that hadn’t been addressed. When you own a classic Lexus? There’s always going to be some minor issue that no one notices. I spoke to Alex Jimenez and once the mechanic drove, ... Read More

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Google - Oct 9, 2026

I scheduled my annual preventive service to take care of all necessary repairs, and all neglected issues that has been lagging for a while. My service advisor Alex Jimenez was very instrumental in arranging all the needed services. When I picked up the car, I was happy with the performance of the car and how it drove however, I noticed there was still one minor issue that hadn’t been addressed. When you own a classic Lexus? There’s always going to be some minor issue that no one notices. I spoke to Alex Jimenez and once the mechanic drove, he understood exactly what I meant. It turns out that the additional minor issue was just simple washers that were missing Lexus Of West Kendall happily took care of the issue for me now my 2004 Lexus ES 330. Runs smoothly breaks excellently and feel just like the 2026 IS350 I had as a loaner The only thing missing is the modern safety accessories that are built into new Cars. I would absolutely recommend Lexus Of West Kendall to anyone in Kendall or The surrounding areas, who is interested in Service their Lexus to get it back to the manufacturer specs and have everything working in perfect condition. Joseph E

Excellent Service

Kevin Gonzalez is the man. Took great care of me. Couldn’t be happier with his service.

We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’... Read More

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Google - Oct 4, 2026

We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’t offer any type of discount and did not say that they made a mistake as It was Lexus of west Kendall’s mistake not mine. As for customer service, that was very unprofessional and unacceptable. If they made a mistake then they should’ve honored it or made some type of compromise. We have 3 Lexus cars and usually go to Lexus of Pembroke Pines and will continue after today’s meeting. This is a bait and hook dealership and I would urge anyone to stay away from there unless you want to pay extra $$ for the same car anywhere else.

I am officially the proud new owner of a Lexus NX and I truly could not have had a better experience with Lexus of West Kendall!!! Larry, the general manager, was incredible from start to finish. He was honest, patient and genuinely focused on making the deal work for me. In an industry that doesn’t always have the best reputation, Larry was such a refreshing person to work with. Fabio was an absolute delight. He personally delivered my car, walked me through everything I needed to know and made sure I was totally comfortable with the vehicle before he ... Read More

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Google - Oct 3, 2026

I am officially the proud new owner of a Lexus NX and I truly could not have had a better experience with Lexus of West Kendall!!! Larry, the general manager, was incredible from start to finish. He was honest, patient and genuinely focused on making the deal work for me. In an industry that doesn’t always have the best reputation, Larry was such a refreshing person to work with. Fabio was an absolute delight. He personally delivered my car, walked me through everything I needed to know and made sure I was totally comfortable with the vehicle before he left. No question felt silly and he was just patient and kind. Mitchell in Finance was also wonderful. He helped me through the financing and paperwork, worked to get me the best rate and options available and was straightforward the whole time. As a woman buying a car, I never felt talked down to or rushed! It felt like they were trying to add value, not just make a sale. It was not your typical car buying experience and I’m really grateful to all three of them!!! 10/10 would recommend.

(Translated by Google) Personalized attention, exceptional repair and delivery times. Many thanks to Esteban (service advisor), the technicians, and the administrative staff for the excellent service. 100% recommended. José Herrera (GX460) (Original) Atencion personalizada, tiempo de respuesta reparación y entrega excepcional muchas gracias a Esteban (service advisor), al los técnicos y al personal administrativo por el buen servicio 100 % recomendado. José Herrera (GX460)

Second time taking my vehicle in for service or maintenance and I have received the same amount of professionalism and was treated very kind and important. I was given a loaner car very quickly and when my vehicle was returned to me, they had placed a sealed courtesy water bottle inside my car, and I felt that was very nice cause that wasn’t needed nor requested. My car was a pretty penny to purchase but you get what you pay for and the service is exceptional and the staff as well

10/10 experience at Lexus of West Kendall. Kevin Gonzalez was knowledgeable and professional throughout the whole process. He even came in on his day off when the vehicle arrived so he could get me on the road in my new GX. This was the first truly positive car buying experience I’ve ever had. Kevin went out of his way to keep communication open and we even did remote paperwork since I was not in the area. Kevin was a pleasure to work with and I’m extremely happy with my purchase!

Experience was perfect.

Very courteous and accommodating to my needs.

Muy agradecidos por sus servicios y cordialidad professional excelente

You can call them, don't answer, call again, will hang up on you. Buy parts online, they will cancel the order. What kind of business is this? You are paying a premium for a called "luxury brand", and the service is terrible.

(Translated by Google) Great! (Original) Super bien

(Translated by Google) Excellent👏👍 (Original) Exelente👏👍

Very good experience , 100 % recommended. Liz was very helpful .

Thank you guy , very fast and professional services , you are the best

(Translated by Google) Hello, I'm very happy with your service and explanation of how everything worked at the dealership. You were communicative and professional. Congratulations to Mario Loyola! (Original) Hola estoy muy contenta con su servicio y explicación de todo como funcionaban las cosas en dealer , comunicativo y profesional felicitaciones a Mario Loyola

(Translated by Google) Mario Loyola is a very good salesperson and communicator, providing excellent and professional service. I am satisfied with his service. (Original) Mario loyola muy buen vendedor y communicador, una atencion muy buena y professional. Satisfecho con su servicio

Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus. Next time ... Read More

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Google - Sep 21, 2026

Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus. Next time going back to North miami Lexus . Have owned Mercedes for 15 years and that was never the case.

Mike is the best service advisor. I highly recommend!!! He knows exactly what is the problem and what is the solution for my car . Thank you

Mario in service department was amazing. He called me an uber and kept me informed. First class service!!

Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” ... Read More

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Google - Sep 14, 2026

Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” my problem. They were trying to win a better deal and pocket my original down payment. Don’t expect a higher level of customer service just because it’s Lexus. Make sure you know what you’re signing. The product is amazing and everyone knows that. That is the one and only thing that separates Lexus from other dealers. The product. The dealer itself is scummy like any other dealer. I literally never review anything but this left such a bad taste in my mouth I had to do something. I will also be contacting Lexus HQ through email. EDIT: Funny how the response to this review states there’s “no record” of my visit yet I was immediately called by the Sales Manager Jordan even though my Google account doesn’t have my real name or picture. Classic damage control for a bad review. Ferney Franco was the person who sold me my car and even though I gave him a sale he tried to swindle me on a terrible deal and purposely mislead me. I will absolutely be reaching out to corporate.

(Translated by Google) Horrible service and the salesperson's treatment was even worse. 8/31/26 (Original) Horrible atención y el trato del vendedor peor 8/31/26

BE VERY CAREFUL AND READ THE FULL CONTRACT BEFORE PURSHASING A VEHICLE SERVICE AGREEMENT (EXTENDED WARRANTY). I purchased an extended warranty at the end of my lease (lease buyout). The contract stated a term of EIGHT YEARS (8) and other agreement information. The one who sold it to me was the finance person who did the transfer of title and did not mention that the warranty was as a NEW CAR (in service) not as a NEW (Point of Sale). I was told by Mr. Larry Jackson that they don't offer the NEW (Point of Sale) warranty. In other words, ... Read More

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Google - Aug 31, 2026

BE VERY CAREFUL AND READ THE FULL CONTRACT BEFORE PURSHASING A VEHICLE SERVICE AGREEMENT (EXTENDED WARRANTY). I purchased an extended warranty at the end of my lease (lease buyout). The contract stated a term of EIGHT YEARS (8) and other agreement information. The one who sold it to me was the finance person who did the transfer of title and did not mention that the warranty was as a NEW CAR (in service) not as a NEW (Point of Sale). I was told by Mr. Larry Jackson that they don't offer the NEW (Point of Sale) warranty. In other words, the EIGHT YEARS (8) started when I originally leased the car, which was a brand-new car. Lexus offers a four (4) years warranty when you purchase or lease a new car, at least in my case, FREE OF CHARGE. In other words, I purchased the extended warranty for only FOUR (4) years, and it cost me over $2,000. I admit that it was totally my fault for NOT READDING THE FULL CONTRACT BEFORE PURSHASING A VEHICLE SERVICE AGREEMENT (EXTENDED WARRANTY).

Terrible experience. Was given car back without gas cap after taking it in for several issues including a faulty gas cap. Apparently it takes more than a week to replace a cap.

Don’t service your car here. They will charge you $300 for an inspection without finding the root cause. You can’t expect no response after reaching out multiple times. They also have hidden fees when it come to standard maintenance.. They advised the oil change would be $120 w/ tax included and then when it’s time to pay, hit you with an up-charge for “shop supplies” as if the price for the oil change did not include the “supplies” needed. Save yourself money and go elsewhere.

One of the highest-priced Lexus dealerships in Southeast Florida. I was shopping for a lease, and the experience was disappointing. The biggest issue was the lack of transparency regarding lease pricing and dealer fees. It was difficult to get a clear breakdown of the actual costs, and it felt like additional fees were not disclosed upfront. Instead of providing straightforward lease numbers, the pricing seemed unnecessarily complicated, making it hard to compare offers with other Lexus dealerships. There was nothing about the dealership or the experience that stood out in a positive way to justify the higher costs. If you'... Read More

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Google - Jul 12, 2026

One of the highest-priced Lexus dealerships in Southeast Florida. I was shopping for a lease, and the experience was disappointing. The biggest issue was the lack of transparency regarding lease pricing and dealer fees. It was difficult to get a clear breakdown of the actual costs, and it felt like additional fees were not disclosed upfront. Instead of providing straightforward lease numbers, the pricing seemed unnecessarily complicated, making it hard to compare offers with other Lexus dealerships. There was nothing about the dealership or the experience that stood out in a positive way to justify the higher costs. If you're considering leasing a Lexus, I recommend getting quotes from multiple dealerships and asking for a complete breakdown of all fees and the total lease cost before making a decision.

I am extremely disappointed with my recent experience at Lexus of West Kendall. I am a returning customer, and because of my previous business with this dealership, I expected to be treated with honesty, respect, and professionalism. Unfortunately, that was not my experience. I visited the dealership specifically because of the price I saw advertised online. After making the trip, I was informed that the vehicle price had increased because of “market pricing.” When I asked them to honor the advertised price that brought me into the dealership, they refused. It felt like the advertised price was simply used to ... Read More

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Google - Jul 7, 2026

I am extremely disappointed with my recent experience at Lexus of West Kendall. I am a returning customer, and because of my previous business with this dealership, I expected to be treated with honesty, respect, and professionalism. Unfortunately, that was not my experience. I visited the dealership specifically because of the price I saw advertised online. After making the trip, I was informed that the vehicle price had increased because of “market pricing.” When I asked them to honor the advertised price that brought me into the dealership, they refused. It felt like the advertised price was simply used to get customers through the door, which was very frustrating and disappointing. What made the experience even worse was the complete lack of follow-up. I requested that a manager call me to discuss the situation, but I never received a response. As a returning customer, I expected much better customer service and at least the courtesy of a phone call. Buyers beware. Double-check every advertised price before making the drive, and don’t assume the online pricing will be honored when you arrive. Based on my experience, I left feeling disappointed, frustrated, and undervalued. I expected much more from a Lexus dealership and will seriously reconsider doing business here again in the future.

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more ... Read More

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DealerRater - Jul 6, 2026

I took my car for an oil change, almost two hours later I get the car back, there was low pressure light on dash, there was none there before arrival or their own low pressure during their video check. I checked later and found a screw was threaded in the tire and it was almost flat. This happened after their tire check and car being handed to me. I thought it might be little low. The leak was bleeding its heart out. They had offer wiper and cabin air filter change which I declined as I could not wait more and told them it is too late for today. Go figure.

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I am incredibly upset with the service department at Lexus of West Kendall. I brought my brand-new TX 350 in for a specific third-row AC issue. I waited for two hours, only to be given my keys back with the exact same AC malfunction unresolved. On top of that, the technician returned my vehicle with multiples scratches and scuffs all over my third-row interior plastic trim panel.I immediately had to turn around and send the vehicle back into the shop, forcing me to wait almost four total hours at the dealership. Only after confronting them did they admit that a ... Read More

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Google - Jun 24, 2026

I am incredibly upset with the service department at Lexus of West Kendall. I brought my brand-new TX 350 in for a specific third-row AC issue. I waited for two hours, only to be given my keys back with the exact same AC malfunction unresolved. On top of that, the technician returned my vehicle with multiples scratches and scuffs all over my third-row interior plastic trim panel.I immediately had to turn around and send the vehicle back into the shop, forcing me to wait almost four total hours at the dealership. Only after confronting them did they admit that a main AC duct connection had slipped out of place and the factory seal was damage (which was severe enough that it was physically freezing my rear window glass).To make matters worse, days later I received a text message making excuses about delayed, backordered parts. The complete lack of quality control, careless handling that damaged my brand-new interior, and poor communication are unacceptable for a luxury brand. I have officially opened an escalation case with Lexus Corporate Customer Care and am transferring my warranty repairs to a competent dealership. Avoid this service department. ⬇️ NEW UPDATE — OCTOBER 2, 2026 ⬇️ UPDATE — October 2, 2026: A message to anyone considering buying here. Before spending your money on a new luxury vehicle at Lexus of West Kendall, consider the support you may need after the sale. My experience has left me deeply disappointed. I bought a new 2026 Lexus TX 350. During my June 22 service visit, the car was initially returned with the original condensation problem still present and the rear trim loose and out of place. After I complained, they took it back inside and later said a part was needed. The part did not arrive as promised. Because of the handling and delay, I sought repairs at Lexus of Kendall. The condensation remains unresolved. More recently, West Kendall’s Service Manager, Emilio Garcia, promised to call me back about a loaner. I still have not received that callback. Lexus Corporate also told me West Kendall would contact me to arrange another repair, but I received no confirmed appointment or loaner pickup. I took today off work and lost income while waiting. My Corporate representative, Blas, then told me he had tried reaching West Kendall three times without an answer. He said he would escalate the matter and arrange another dealership. Based on my experience, I cannot recommend this dealership’s support after the sale. Customers spending this much on a new vehicle deserve clear answers, fulfilled promises, and respect for their time. I am willing to bring my car for repair, but I am exhausted by having to chase the arrangements.

Stay away from this lexus dealership, I bought the car here, I took it to have transmission fluid change they didn’t do it, they charge me almost $400.00, dolllars, how do I know that they didn’t do the change, I took the car to another shop 4 months later and the first thing he asked who did the last transmission change, I told him lexus of west kendall,that was 4 months ago,.Iwent there 2 days and the manager said to me how can we fix this issued

After 10 years of being a loyal Lexus owner I will NEVER EVER take my car back for service to West Kendall Lexus again. EMILIO the service manager is the rudest, most unprofessional, dismissive, inconsiderate person there, he shrugged his shoulders and basically brushed me off because he clearly did not give a crap when we spoke about the extra charge. I was charged a shop fee which I have never been charged before. I took the car in to fix a recall and an oil change like many times before. My words were in one ear out the other while ... Read More

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Google - Jun 6, 2026

After 10 years of being a loyal Lexus owner I will NEVER EVER take my car back for service to West Kendall Lexus again. EMILIO the service manager is the rudest, most unprofessional, dismissive, inconsiderate person there, he shrugged his shoulders and basically brushed me off because he clearly did not give a crap when we spoke about the extra charge. I was charged a shop fee which I have never been charged before. I took the car in to fix a recall and an oil change like many times before. My words were in one ear out the other while he sat there eating shrugging his shoulders! Disgusting!! Never again!

I have been comming to lexus for a long time I have 1 thing to say that the tech do not know what they are doing not a good thing thank you francis highfield

Beware of this dealership. Bought a vehicle from them back in October 2025. My car started making strange noises, I took it to the BMW dealership to check it out. I found out my vehicle had after market rotors. Couple thousand dollars later my car is fixed. I don’t recommend this place to do business with. They’re shady! My sales person was Fabio. Never again.

Sabrina was really helpful and made sure i didn’t leave without satisfaction or my problems solved in a short period of time. Shes great.

I had a very disappointing experience with Lexus of West Kendall. I purchased a vehicle from them, expecting the quality and reliability that comes with the Lexus brand, but instead I ended up with a car that has multiple issues. Shortly after the purchase, I began experiencing problems, including steering issues (pulling to one side), a malfunctioning radio, and unusual clicking noises coming from underneath the car. These are not minor concerns—they affect both the safety and usability of the vehicle. What’s even more frustrating is the lack of accountability from the dealership. When I brought these issues ... Read More

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Google - Apr 30, 2026

I had a very disappointing experience with Lexus of West Kendall. I purchased a vehicle from them, expecting the quality and reliability that comes with the Lexus brand, but instead I ended up with a car that has multiple issues. Shortly after the purchase, I began experiencing problems, including steering issues (pulling to one side), a malfunctioning radio, and unusual clicking noises coming from underneath the car. These are not minor concerns—they affect both the safety and usability of the vehicle. What’s even more frustrating is the lack of accountability from the dealership. When I brought these issues to their attention, they were unwilling to properly address or fix the problems. I felt dismissed and unsupported as a customer. Buying a car is a major investment, and customers should be able to trust that the dealership stands behind what they sell. Unfortunately, that was not my experience here. I would strongly advise others to thoroughly inspect any vehicle and be cautious before purchasing from this dealership. Don’t hide message anymore this is real…… I would like owner to face this problem, you all hiding and not taking my call. Jordan Andrade please check your email, thank you

rust in a brand does not necessarily equate to trust in that brand’s dealers. On 3/26/26, I took my car in for repairs because the driver's side window control was malfunctioning. As shown in the photo, I ended up paying a $299 inspection fee and declined the salesperson's $989 quote for repairing the window motor. I’m not sure about the $989 repair quote for the window motor. I take issue with the inspection fee of $275 + $5 + tax = $299. Although I paid the bill without hesitation, I must point out and make it clear to everyone that during the initial consultation, when the ... Read More

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Google - Apr 2, 2026

rust in a brand does not necessarily equate to trust in that brand’s dealers. On 3/26/26, I took my car in for repairs because the driver's side window control was malfunctioning. As shown in the photo, I ended up paying a $299 inspection fee and declined the salesperson's $989 quote for repairing the window motor. I’m not sure about the $989 repair quote for the window motor. I take issue with the inspection fee of $275 + $5 + tax = $299. Although I paid the bill without hesitation, I must point out and make it clear to everyone that during the initial consultation, when the salesperson discussed the inspection price with me, they deliberately pronounced the “two” in “two hundred seventy-five” in a low, muffled voice. Furthermore, they did not display the price during the subsequent document signing process. I was indeed surprised by the inspection fee when I refused the repair and went to pay, but it was a very clever sales tactic, and I admit I let my guard down. Although I feel this was an expensive lesson, I still hope that anyone dealing with salespeople will ask them to clearly state the specifics and figures—preferably in writing. I’ve been getting maintenance done at this company for nine years, and this is the first time I’ve felt so foolish. I drove to the shop one afternoon, waited three hours, and handed over $299—and got nothing in return. I really am incredibly foolish.

I went for an oil change that took over an hour and I thought maybe the car is getting cleaned and washed too? Nope came back same condition with trash from the mechanics inside. Worse than that they took all my DL and email info which I stupidly gave to complete the appointment and now I get NON STOP spam calls, texts and emails from them weekly despite opting out. Don’t come here if you want a quick lil change in less than an hour and especially if you don’t like them spamming you constantly after your visit ... Read More

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Google - Mar 27, 2026

I went for an oil change that took over an hour and I thought maybe the car is getting cleaned and washed too? Nope came back same condition with trash from the mechanics inside. Worse than that they took all my DL and email info which I stupidly gave to complete the appointment and now I get NON STOP spam calls, texts and emails from them weekly despite opting out. Don’t come here if you want a quick lil change in less than an hour and especially if you don’t like them spamming you constantly after your visit despite opting out.

I am always unbiased in my review of locations and I can honestly say this place is severely subpar when it comes to customer service. I went in to replace some parts on my Lexus and this was my experience: 1. Paid for expensive parts (the older parts guy was the best person of my experience - he actually did his job) 2. I told them to keep the parts there because I would be coming back with the vehicle later 3. I returned with the vehicle and went to the service area to drop it off. The service guy said I had ... Read More

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Google - Feb 22, 2026

I am always unbiased in my review of locations and I can honestly say this place is severely subpar when it comes to customer service. I went in to replace some parts on my Lexus and this was my experience: 1. Paid for expensive parts (the older parts guy was the best person of my experience - he actually did his job) 2. I told them to keep the parts there because I would be coming back with the vehicle later 3. I returned with the vehicle and went to the service area to drop it off. The service guy said I had to go get the parts myself and bring them to him (WHAT??). I said “why me?” He said he called him but he wasn’t answering. I said “why don’t you go get the parts, the guy is right there (me - pointing to the parts guy)”. He said it’s policy the customer brings the parts. LOL what?? 4. I walk 30 feet to the parts area (now there’s a younger guy there (who was there earlier back in step 1) and I ask him to get the parts for me. He doesn’t remember me, doesn’t remember the parts I got, doesn’t know anything. Mind you - this place is barren, it’s totally empty. How could you not remember the customer who was there a few hours earlier??? This guy was totally useless. Then the older parts guy comes out and hands me the parts that were sitting right there on his desk….. lol 5. I walk back 30 feet carrying the parts and give it to the service guy. I asked him if I could pick up the car a few days later because I will be out of town, he said yes. Ok cool. Just fix the car. I don’t care at this point. Just get it done 6. I get a text to check out a video they recorded with some recommendations on things to fix. And they also showed the repairs were finished already. Nice, it was fast. In the video they check under the hood and say a few things they recommend to fix. 7. I know there’s a rattle on the car when I drive, but you would only know this IF YOU DRIVE THE CAR. This was not in their recommendation. Which means, this service department, that services vehicles for a living, did not drive this vehicle lol 8. I call them to ask them to drive the car so they can diagnose this issue that I know about. I would call, they would transfer me, and the call would hang up. This happened, I kid you not, 10 times in a row. Just to talk to someone in the service department. 9. Eventually, after telling them they keep hanging up on me, I was able to talk to the service manager and ask him to drive the car. He says he will. 10. I pick up the car a few days later and all is good. They added their new recommendation about the rattling noise. It just blow my mind how a business that says “Lexus of west Kendall, where we put you #1” as their on-hold music, has such terrible customer service. I will never bring any of my cars here ever again. No one there does their job and there’s literally no one there!! It’s literally empty in there!!! Makes no sense. I’ll take my Lexus to the location on US-1 from now on.

Very poor service, staff who seem to know nothing about their jobs. Vague answers.

(Translated by Google) Very poor service. Customers pay a lot for a service and are treated with extreme rudeness. They impose their will as if the car were theirs. I asked for a cup for coffee and the response was that the cleaning lady wasn't in today and there were no cups. It's unethical and rude. (Original) Muy mala atencion los clientes pagan por un servicio bien caro y ademas tratantan al cliente con muy mala educacion imponen las cosas como si el carro fuera de ellos prgunte por un vaso para tomar cafe y la respuesta fue ... Read More

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Google - Feb 5, 2026

(Translated by Google) Very poor service. Customers pay a lot for a service and are treated with extreme rudeness. They impose their will as if the car were theirs. I asked for a cup for coffee and the response was that the cleaning lady wasn't in today and there were no cups. It's unethical and rude. (Original) Muy mala atencion los clientes pagan por un servicio bien caro y ademas tratantan al cliente con muy mala educacion imponen las cosas como si el carro fuera de ellos prgunte por un vaso para tomar cafe y la respuesta fue la señora que limpia no vino hoy y no hay vasos es una falta de etica y educacion

Expect to wait one hour for oil change no water in the lobby

Horrible experience. Brought the car for 10,000 miles service. A part was ordered under warranty, supposedly to arrive that same week. Were supposed to call me never did. Tried to follow-up by website or calling, couldn't get an answer. Decided to come back and checked personally. The w rong part was ordered, etc., etc, etc. Extremely poor service, specially for a premium brand.

Awful experience. No one ever answers the phone. I purchased a car with them and for weeks I've tried calling finance and haven't been able to get in contact with anyone. So much time wasted sitting on hold.

I had an extremely disappointing experience with this dealership’s service department. I brought my vehicle in for a simple wheel alignment and had to return three separate times before the issue was finally addressed correctly. During this process, my vehicle’s front bumper was damaged. I was never informed of the damage by the service team and only discovered it myself after returning home. When I brought this to their attention and asked why my vehicle was no longer in the same condition as when I dropped it off, a service employee showed me before-and-after photos and even acknowledged ... Read More

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Google - Jan 16, 2026

I had an extremely disappointing experience with this dealership’s service department. I brought my vehicle in for a simple wheel alignment and had to return three separate times before the issue was finally addressed correctly. During this process, my vehicle’s front bumper was damaged. I was never informed of the damage by the service team and only discovered it myself after returning home. When I brought this to their attention and asked why my vehicle was no longer in the same condition as when I dropped it off, a service employee showed me before-and-after photos and even acknowledged that something looked off. Despite this, I was given no accountability or resolution. The only option presented to me was to purchase an entirely new bumper at my own expense, and I was told there was nothing they could do to correct the issue. This is an unacceptable level of service and a terrible way to represent the Lexus brand. I will never purchase from or return to a Lexus dealership again.

Looking to order 2026 LC500 Conv bespoke I want to custom order one to get in 90 days.

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The Service Department is terrible, they never return phone calls.

Update: save yourself time and energy. Go to Lexus in Pembroke Pines instead. Great staff and 5 star service. They truly value their customers. Original post: This was, without question, the worst experience I have ever had while shopping for a vehicle. Upon arrival, I was not greeted or acknowledged by anyone. While simply looking around, I was finally approached and asked which vehicle I was interested in. When I pointed it out, I was immediately told, “Oh, well this is our most expensive—almost double the base model.” The sales representative was not helpful in the slightest. He stood off ... Read More

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Google - Nov 16, 2025

Update: save yourself time and energy. Go to Lexus in Pembroke Pines instead. Great staff and 5 star service. They truly value their customers. Original post: This was, without question, the worst experience I have ever had while shopping for a vehicle. Upon arrival, I was not greeted or acknowledged by anyone. While simply looking around, I was finally approached and asked which vehicle I was interested in. When I pointed it out, I was immediately told, “Oh, well this is our most expensive—almost double the base model.” The sales representative was not helpful in the slightest. He stood off to the side texting on his phone while I viewed the vehicle, showing no interest in assisting me or answering basic questions. When I asked to test drive the specific car I came for—one I had already researched extensively and was prepared to purchase—I was told, “Oh, we don’t allow test driving.” As a young female, I felt completely judged based on my appearance. I am a physician and fully capable of purchasing a vehicle in this price range, yet I was treated as though I did not belong there. The lack of professionalism, attention, and basic respect was incredibly disappointing. I left feeling not only frustrated, but also disrespected. I genuinely hope management addresses this pattern of behavior, because no customer should be made to feel the way I did at this dealership.

Terrible experience. Do not bother shopping at this dealership. We asked the gentleman at the front to take a look at the LX and RX. In a very rude tone said the LX was double the price of the RX. The gentleman at the front couldn’t be bothered to stop playing on his phone. We walked around on our own with no assistance and when we asked to test drive a TX the literally told us NO. Like what? I guess they’re not interested in making a sale.

I'm 45 years in the car business. One of my dearest friends purchased a 2024 Tesla Model Y from this store on Oct. 25th, 2025. This was after they attempted to steal their trade-in. Offering my friend $5500 when Carmax offered $7600! They of course offered to match the value. Carmax didn't play that game. They flat out attempted to take advantage of them. The worst issue is, they traveled to the dealership by train to pick it up today. The dealership couldn't be bothered to charge the car overnight so they could make it back home! And watch out for the ... Read More

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Google - Oct 25, 2025

I'm 45 years in the car business. One of my dearest friends purchased a 2024 Tesla Model Y from this store on Oct. 25th, 2025. This was after they attempted to steal their trade-in. Offering my friend $5500 when Carmax offered $7600! They of course offered to match the value. Carmax didn't play that game. They flat out attempted to take advantage of them. The worst issue is, they traveled to the dealership by train to pick it up today. The dealership couldn't be bothered to charge the car overnight so they could make it back home! And watch out for the completely profit based "Dealer Fee". If nobody has ever explained that to you, it's completely made up by the company. I had a dealer license for over 40 years, we NEVER charged a fee. Lastly, I found where they purchased the car at a Manheim Auto Auction a month and a half ago. Nothing wrong with that. Except they lied to my friends and told them they traded for the car. I have ZERO tolerance for this kind of experience. Once they arrive back home, I'll be reviewing the paperwork in great detail. If I find anything out of place, I'll let everyone know here. And post a video on Instagram telling the story. I only have 8k followers, but at least that's a few folks that will be warned. Be careful out there, and steer clear of this dealership.

Disappointing Experience I’ve purchased many brand-new vehicles over the years and have had both good and bad experiences — but this visit was by far the worst. Before going to this dealership, I checked their website, which showed 12 vehicles in stock of the model I was interested in. I drove over 45 minutes to get there, only to be told there were none available and no idea when any would arrive. When I mentioned the website, the salesperson said those were “upcoming vehicles,” even though the site clearly stated in stock. If that’s true, the listings are misleading. To make ... Read More

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Google - Oct 18, 2025

Disappointing Experience I’ve purchased many brand-new vehicles over the years and have had both good and bad experiences — but this visit was by far the worst. Before going to this dealership, I checked their website, which showed 12 vehicles in stock of the model I was interested in. I drove over 45 minutes to get there, only to be told there were none available and no idea when any would arrive. When I mentioned the website, the salesperson said those were “upcoming vehicles,” even though the site clearly stated in stock. If that’s true, the listings are misleading. To make matters worse, the salesperson never even stood up to speak to me, which came across as dismissive and unprofessional. Very disappointing.

(Translated by Google) The manager is disrespectful in every sense of the word, people like him do not deserve to be in charge of any business, he never gave us an answer to our problem and to top it off he turned around with a despotic attitude, for me he is no good as a manager, nor as a person 🤮 (Original) El manager es un falta de respeto en toda la extensión de la palabra , personas como el no merecen estar al frente de ningún negocio, nunca nos dio respuesta a nuestro problema y para colmo se volteó ... Read More

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Google - Oct 12, 2025

(Translated by Google) The manager is disrespectful in every sense of the word, people like him do not deserve to be in charge of any business, he never gave us an answer to our problem and to top it off he turned around with a despotic attitude, for me he is no good as a manager, nor as a person 🤮 (Original) El manager es un falta de respeto en toda la extensión de la palabra , personas como el no merecen estar al frente de ningún negocio, nunca nos dio respuesta a nuestro problema y para colmo se volteó con una actitud despota , para mí no sirve como manager , ni como persona 🤮

Awful experience. TAKE YOUR CAR ELSEWHERE. I have been a customer here for years and it is always bad employees with terrible attitudes. Veronica at cashier has no customer service experience and must hate her job. Management needs to do better!! I will be moving on to another dealer.

this is my first time ever writing a bad review about a place. The salesman was very unprofessional. He gave us a super lowball offer for our trade in like we were stupid or something. He wasted our time, Telling us they were negotiable on their price And when we got to the point to negotiate the price of the car to tell us, they were firm on the price The best part that salesman was trying to tell us that our vehicle Had a Bad Carfax which is not true. stay away from this place don’t waist your ... Read More

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Google - Aug 12, 2025

this is my first time ever writing a bad review about a place. The salesman was very unprofessional. He gave us a super lowball offer for our trade in like we were stupid or something. He wasted our time, Telling us they were negotiable on their price And when we got to the point to negotiate the price of the car to tell us, they were firm on the price The best part that salesman was trying to tell us that our vehicle Had a Bad Carfax which is not true. stay away from this place don’t waist your time

DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP FOR SERVICE! My experiance with this dealership is NOT what I expected from Lexus. Started with making an appointment on their website. Website would not save the appointment. After multiple attempts, I gave up and called. Got a 9:30am appointment. Arrived 10 minutes early and was told to wait on the side and someone would assist me. After waiting 20 minutes, I see the service adviser taking someone else that had just arrived. When I mentioned this, he stated that he had not seen me. After the service was done (an oil change), I ... Read More

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DealerRater - Jul 31, 2025

DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP FOR SERVICE! My experiance with this dealership is NOT what I expected from Lexus. Started with making an appointment on their website. Website would not save the appointment. After multiple attempts, I gave up and called. Got a 9:30am appointment. Arrived 10 minutes early and was told to wait on the side and someone would assist me. After waiting 20 minutes, I see the service adviser taking someone else that had just arrived. When I mentioned this, he stated that he had not seen me. After the service was done (an oil change), I paid and left. When I arrived home and looked closely at the bill, I noticed they had charged me for a 6 cylinder engine, not a 4 cylinder. After multiple phone calls, due to disconnections and hangups, I was told that I would receive a credit to my card. Called on Monday morning and asked to speak with the service manager. All calls were sent to voice mail or was disconnected. Asked to speak with the General Manager, Larry Jackson, and left a voice mail since he did not answer. I have called back multiple times on several days with the same result. I ended up contacting Lexus corporate and filing a complaint. Lets see what happens.

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(Translated by Google) What terrible service! I went to buy a car today because I had one before and my lease was expiring. A kid who barely spoke helped me, gave me a price that's not even online... he told me the lease was for 7,500 miles per year... (laughs) and just stared at me. I've never seen someone so unwilling to sell. Poor guy, if he'd known I was there to buy, maybe he would have been more interested. What a bad experience! (Original) Que mala atención..: fui hoy a comprar un carro porque en el ... Read More

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Google - Jul 19, 2025

(Translated by Google) What terrible service! I went to buy a car today because I had one before and my lease was expiring. A kid who barely spoke helped me, gave me a price that's not even online... he told me the lease was for 7,500 miles per year... (laughs) and just stared at me. I've never seen someone so unwilling to sell. Poor guy, if he'd known I was there to buy, maybe he would have been more interested. What a bad experience! (Original) Que mala atención..: fui hoy a comprar un carro porque en el pasado lo tuve y se vencía mi léase actual. Me atendió un niño que las palabras eran bien cortas, me dio un precio que ni en internet existe.. me dijo q je el léase era de 7500 millas por año… ( risas) y se quedó viéndome la cara.. jamás había visto una persona tratando de no vender.. pobre si el habría sabido que yo venía a comprar quizá habría tenido más interes.. que mala experiencia

Got my Lexus in August 2024. It was a cash transaction but nevertheless, it took over 4 hours to be over. Eleven months later, I'm still waiting for them to provide me with my car title. Multiple calls, texts and emails with the same response always: Thank you for your patience. We'll communicate with you when we have information about your title. Really? Any decently competent customer service would find out what's going on with a few clicks on their keyboards. They simply don't care. Nobody is trying to help. In the meanwhile, I've been driving my ... Read More

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Google - Jul 5, 2025

Got my Lexus in August 2024. It was a cash transaction but nevertheless, it took over 4 hours to be over. Eleven months later, I'm still waiting for them to provide me with my car title. Multiple calls, texts and emails with the same response always: Thank you for your patience. We'll communicate with you when we have information about your title. Really? Any decently competent customer service would find out what's going on with a few clicks on their keyboards. They simply don't care. Nobody is trying to help. In the meanwhile, I've been driving my car for almost one year without the proof that I actually own it. What a joke of a car dealer. Get your Lexus somewhere else!

I went to see the Rx with my wife and kids. Everything was good with my salesperson juliana. The deal was going sour and I understand cars are expensive but, a manager named Camilo came and everything went real south. Not sure if it was the time (close to closing) or he didn't think we were serious but he made us feel like we couldn't afford a car there and kept referring us to toyota or Mazda. I find that very disrespectful especially when part of the process of the dealer experience is haggling. They never made a ... Read More

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Google - Jul 3, 2025

I went to see the Rx with my wife and kids. Everything was good with my salesperson juliana. The deal was going sour and I understand cars are expensive but, a manager named Camilo came and everything went real south. Not sure if it was the time (close to closing) or he didn't think we were serious but he made us feel like we couldn't afford a car there and kept referring us to toyota or Mazda. I find that very disrespectful especially when part of the process of the dealer experience is haggling. They never made a counter. Ive leased with them at least 5 cars in the past. I'm still looking for 2 vehicles if anyone knows a good salesman. I hope this feedback helps them.

I think they should give them a (- 1 ) in their service rating, since yesterday, Saturday the 22nd, all of the service employees left without a single call informing me of their Saturday closing hours, leaving me without my car and a 2-year-old child. I arrived at 5:15 to pick up my car and the entire service area was closed. Not one employee had the decency to call me to inform me that Lexus closes early on Saturdays. The best part is that I contacted the sales manager for help, but he told me that no one from the service area was ... Read More

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Google - Jun 22, 2025

I think they should give them a (- 1 ) in their service rating, since yesterday, Saturday the 22nd, all of the service employees left without a single call informing me of their Saturday closing hours, leaving me without my car and a 2-year-old child. I arrived at 5:15 to pick up my car and the entire service area was closed. Not one employee had the decency to call me to inform me that Lexus closes early on Saturdays. The best part is that I contacted the sales manager for help, but he told me that no one from the service area was answering their phones. I consider it disrespectful to leave a customer without a car and with a small child all weekend.

Sergio was great help and I left with no confusion at all. Helped me out with any questions I had and made sure I was secure and confident about the purchase. All around a great team

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Cecil was great. He was very attentive and stayed informed of what was going on and made sure it was a priority to help me out. I left with no complaints or any issues. Great service and staff.

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Go somewhere else!! I had an appointment. I get there early. The SERVICE DEPT at the back. Every single one working. The girl and all the men. Walked by my suv. Looked at me and kept walking. Never asked if I needed help. Never directed me to where I needed to go. Last time I checked. Cash is green. And it shouldn’t matter what or who is your customer. I don’t have any service agreement with you. So EVERYTHING I pay out of pocket. Thess people aren’t worth paying. Go somewhere else

Going on 3- hours waiting for a simple Oil change and tire rotation with a scheduled appointment at 10:45 AM. Won’t be returning - multiple people arrived after me and left before me.

I purchased a car from this dealership in November, the service was great. I recently went back for required maintenance and had a subpar experience due to multiple instances. I decided to brush the unprofessionalism I experienced during this visit away and still continue with my car service. After requesting to get my second car key reprogrammed it was explained to me that I was given one key that was for my car and another key for a different car at the time of the initial car purchase. I requested to get a new key and requested to speak to ... Read More

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Google - May 2, 2025

I purchased a car from this dealership in November, the service was great. I recently went back for required maintenance and had a subpar experience due to multiple instances. I decided to brush the unprofessionalism I experienced during this visit away and still continue with my car service. After requesting to get my second car key reprogrammed it was explained to me that I was given one key that was for my car and another key for a different car at the time of the initial car purchase. I requested to get a new key and requested to speak to a manager. I’ve waited 7 days for a call back from management and have even called back 4 times to try to resolve this problem prior to leaving this review.

I came in for a service and was SUPER disappointed. I have been a lexus owner since 2015 and I am NEVER coming back to this dealership or purchasing any lexus car AGAIN. My experience was horrible.

I had a horrible experience with the manager Emilio and I would NEVER recommend this place again. Super disappointed in the service I was provided